BT muppets continue to surpass themselves

BT update. Their muppetry knows no bounds.

Having informed my reader in my last missive that the earliest BT could send an engineer to move the phone line, from one room to another across the corridor, was June 15, even that date is now in doubt.

My latest call saw buck-passing at an Olympic level. Basically it comes down to the client (BT) having no influence whatsoever over its contractor (Open Reach).

What a sad state of affairs.

It seems Open Reach have still to confirm the move order (more than a week after it was placed) and the earliest BT would know if June 15 was possible is….June 9.

So, we are now in a position where Mil has been successfully moved into her new room (once Mil and Fil’s sitting room) and what was their bedroom is now empty of all personal possessions, leaving the care home free to redecorate and kit out for a new resident.

Apart from the phone, that is, which is still plugged into the now vacated room thanks to the understanding of the home, who are working round it.

It may seem a bit harsh, making Mil undergo this extra stress just weeks after Fil passed away, but the family felt it was best to get her settled into her “new” home before next week’s burial service and separate service of thanks.

Let’s just hope we will still be able to contact her daily by phone.

I have already started putting my thoughts together for an official complaint once everything has settled down.

Really looking forward to that, particularly as the chap I last spoke with at BT said Open Reach was not a “customer-facing organisation”. We’ll see.

Anyway, I must get on now. I’m really not getting out much this afternoon. Brother-in-Law GB (think of how Victoria Beckham described David on a chat show a few years back) is due to arrive soon so we can watch the mighty Arsenal against Villa in the FA Cup Final.

Large beers all around please.