Why sticking to yours guns usually pays off
When I was a mere lad, in blogging terms, I had a
rant about potholes (February 24). I mentioned, just in passing you understand, that I’d
damaged a tyre hitting a pothole on a back road in Suffolk one dark and rainy
night and was attempting to get recompense from the County Council, which is
the agency responsible for that particular road.
Well, I filled in all the forms, submitted my claim
for £99 and sat back to await the arrival of the cheque.
I was fairly confident as the pothole in question
had been reported and was on the council’s rather impressive pothole reporting
tool online.
However, after about a month I received a letter
from the council’s insurers, informing me that they were rejecting my claim as
it was “not reasonable to expect them to know about, and repair, every pothole
in the county”.
I replied, saying the pothole in question was one
the council DID know about, and that “it was only reasonable to expect them to
pay me for my new tyre”.
Two weeks later a cheque arrived.
It just goes to show, yet again, that we, the great
unwashed, must never roll over if we think we are in the right.
I would guess that the council sends the standard
rejection letter out to all claimants. Many will let matters rest there.
And for those who won’t let sleeping potholes lie, they
know a payment of under £100 is cheaper for them then a long-running game of
letter ping-pong.
The following month, on March 2, I wrote about the
World Cup in Qatar and the Premier League and FA’s response to the tournament
starting earlier and the knock-on effect on domestic fixtures.
It was headlined “Selling football’s soul to the
highest bidder.”
Three months later, with all that is happening at FIFA,
only minor changes are needed to make that headline relevant today.
Take the soul out.
Which is something that football’s governing body
is doing quite nicely.
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